We are here to make sure you have a great experience browsing and buying artwork and design products. Your feedback and questions are extremely valuable to us and we love to hear from you.
How are shipping costs determined?
Shipping costs are determined based on the price, dimensions, and weight of the item purchased, as well as by the shipping destination and the object’s origin. All packaging, handling, and insurance fees are included in the shipping cost.
If an item is framed or requires special packaging or handling due to its dimensions, weight, or materials, additional shipping costs may be incurred.
What shipping carriers do we use?
Pinacotheca works with carriers including FedEx, DHL, and UPS, as well as several fine art handling companies. The carrier selected for your purchase is dependent on the item’s origin and shipping destination, as well as its packaging and handling requirements.
How is shipping insurance calculated?
Insurance is automatically included in shipping fees and covers door-to-door handling.
When will my order ship and be delivered?
Processing and shipping times vary according to the purchased item, its origin, and the shipping destination. Most orders are processed and shipped within 5 to 10 business days. However, some items may be processed faster, while others might take more time, particularly if they require special packaging or handling.
When your order ships, you will receive a shipment confirmation email with a tracking number. You can check the status of your package and the estimated delivery date online by using the tracking number. If you order multiple items, they may be shipped and delivered separately.
Do I need to sign for my package upon delivery?
Yes, all packages must be accepted and signed for upon delivery. Due to the valuable nature of artworks and design objects, Pinacotheca packages should not be left unattended.
Do you offer expedited or same day delivery?
We cannot guarantee rush delivery at this time. However, if you are in need of expedited shipping, please contact firstname.lastname@example.org and we will do our best to accommodate your request.
What should I do if I receive a damaged item?
All damaged items must be reported to Pinacotheca within 30 days of delivery. To file a damage report, send detailed photographs of the damage to email@example.com, along with your name, order number, and the item name. Services will provide a return shipment label and will work with you to order a replacement.
How are taxes and duties calculated on my purchase?
All shipping costs and applicable taxes and customs duties will be added to your order upon checkout. These fees are dependent on your shipping address