Door to door delivery

Door to door delivery is available for any purchase (no minimum order value) however delivery surcharge applies.

YOUR ONLINE DELIVERY ORDER DOES NOT INCLUDE DELIVERY AND HANDLING FEES. We will contact you to confirm the delivery details and send you a bill for the delivery and handling fees.

Delivery service is available everyday* between 7.30 a.m. - 8 p.m., however to guarantee delivery,

please place your order AT LEAST 3 WORKING DAYS BEFORE.

*Delivery service is limited during public holidays.

If nobody is at the delivery address at the time of delivery, we will attempt to contact you on the telephone number supplied at check-out for further instructions. Please note that re-delivery fees will apply. We cannot accept responsibility for goods left at the customer’s request. We take no responsibility after delivery is accepted.

International delivery

We will contact you to confirm the shipping charges.

Delivery time will be given for your reference only and cannot be guaranteed.

Bad weather conditions

Delivery services will be suspended under bad weathers conditions such as when a typhoon 8 is hoisted or a black rainstorm warning is in effect. When the warning is lowered, the services will be resumed within 2 hours. We will contact you for rescheduling the delivery.

If you have any question or concern about your delivery, please contact us at pinacotheca.art@gmail.com. We will do our best to accommodate your request.

TERMS & CONDITIONS

You must be over 18 years of age to order from pinacotheca.hk

Payment Policies:

Once order has been received by our company, the deal is considered finalized and will not be possible to cancel it. For cash payments, customers should prepare the cash in exact value.

Return Policies:

We do our best to offer our customers the best quality. All RETURNS require prior authorization before the arrangement of the orders. Customers should e-mail us at pinacotheca.art@gmail.com or call us at (852) 56047479 during office hours before returning any items. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse returns at our discretion, depends on situations.

Once we receive your item, we will inspect it and let you know if it is eligible for a refund or replacement.

If the product you returned is eligible for a refund, we will leave you choose between a full refund or a credit for your next order on www.pinacotheca.hk

Bank Details:

Name of Bank: The Hongkong and Shanghai Banking Corporation Limited

Bank Address: 1 Queen´s Road, Central, Hong Kong

Swift Code: HSBCHKHHHKH

Account Name: Pinacotheca Limited

Account Number: 652-742677-838

All rights reserved for Pinacotheca Limited